In this video you'll review some of the most popular improvement based tools that can be used to identify root causes and countermeasures.

In this video you will learn what Control Plans are as well as how to create your own using the Control Plan template we're providing. You'll also learn what the Second Law of Thermodynamics has to do with continuous improvement!

The ability to error or mistake proof a product or process is an extremely important part of the Improve and Control Phases within the DMAIC roadmap. It's also important anytime errors or mistakes are identified, even outside of project work. In this module you'll learn what Poka Yoke is as well as how to leverage it as we continuously strive towards zero defects.